Return & Refund Policy
Last updated: July 10, 2026
We want every VivaBoard learner to be confident in their purchase. This policy explains when a refund is available and how to request one.
1. Subscription plans
You may request a full refund within 7 days of your first paid subscription if you have completed fewer than 3 mock viva sessions. After this window, the current billing cycle is non-refundable but you can cancel future renewals at any time from your account settings.
2. One-time purchases
Session packs and coaching add-ons are refundable within 7 days of purchase if none of the included sessions have been used.
3. Non-refundable items
- Fully consumed session packs.
- Promotional or discounted plans marked as final sale.
- Fees paid to third-party payment processors (where applicable).
4. How to request a refund
Email support@vivaboard.app from your registered address with your order ID and reason for the request. Our team responds within 2 business days.
5. Processing time
Approved refunds are issued to the original payment method within 7-10 business days, depending on your bank or card provider.
6. Contact
Questions about billing or refunds? Reach us at support@vivaboard.app.