Privacy Policy

This Privacy Policy describes how VivaBoard ("we", "us", or "our") collects, uses, and safeguards information when you use our bilingual AI mock viva platform for BCS and competitive exam preparation.

1. Information we collect

• Account information such as your name, email, phone, and cadre preference.
• Session content including your voice, video, and typed answers during mock viva sessions.
• Performance analytics such as scores, confidence, clarity, and improvement over time.
• Device and usage data such as browser, operating system, and interaction logs.

2. How we use your information

• To deliver AI-powered viva sessions, feedback, and personalized coaching.
• To improve our models, question banks, and evaluation accuracy.
• To send important service updates and preparation tips (you can opt out anytime).
• To detect misuse and keep the platform secure.

3. Data sharing

We do not sell your personal information. We share limited data only with trusted processors (hosting, analytics, payment providers) under strict confidentiality obligations.

4. Data retention

Session recordings and transcripts are retained while your account is active so you can review progress. You may delete individual sessions or request account deletion at any time.

5. Your rights

You may access, correct, export, or delete your personal data by contacting us. We respond to all verified requests within 30 days.

6. Security

Data is encrypted in transit and at rest. Access is restricted to authorized personnel and audited regularly.

7. Contact

For any privacy questions, contact us at privacy@vivaboard.app.